Instructional Support and Office Hours

The Academic Computing and Instructional Technology Services (ACITS) team is eager to support you with your technical and pedagogical needs. For your convenience we offer Open Office Hours and Just in Time Support.

Support Team Office Hours (Fall 2019)

Come visit our Moodle Support team for any questions you have regarding instructional technology and how we can help you leverage Moodle in your courses. We have open office hours or you can schedule an appointment with anyone from our team and we would be happy to assist you.

Monday 9:00am - 11:00am 2:30pm - 4:00pm
Tuesday 9:00am - 11:00am 2:30pm - 4:00pm
Wednesday N/A N/A
Thursday 9:00am - 11:00am 2:30pm - 4:00pm
Friday 9:00am - 11:00am 2:30pm - 4:00pm



Have a question about your course? Email our Moodle Support team (behind the Jones Computer Center in the Armacost Library) at

For your privacy and security, as well as our responsibility to safeguard your information, please send communications from a secure Redlands email. Please include the following helpful information for fastest service:

  • Course URL (ex.
  • Moodle course name, number, and section (ex. 2018FA Prin of Bio: Mol/Cel & Gen Lab (BIOL-201-01))
  • Instructor's name
  • Screenshot of the error screen
  • Your full name
  • Phone number

We will look into the situation and return your email as soon as possible.

Frequently Asked Questions (FAQ)

View our Frequently Asked Questions (FAQ) for Students page. There you find information on how to access MyRedlands, your Moodle courses, and more.

Additional Support Documentation is available at: Moodle 3.5

If you have any questions, please contact the ACITS Moodle team:

Curriculum and Instruction, Padlet, ThingLink, Moodle Gradebook:

Log in and password issues:

Final Grades Issues: