Where can I get help using Moodle?


If you have any questions, please contact the ITS Moodle team: moodlesupport@redlands.edu

Curriculum and Instruction, Padlet, ThingLink, Moodle Gradebook:

Log in and password issues:

Which browser is best for the use with Moodle?

In our current computing environment, where many of the services we access are Web-based, you may find it useful to have more than one Web browser installed on your computer.

If you are a PC user, we recommended both Google Chrome and Firefox. The Moodle Gradebook has issues with Internet Explorer. With many students and grade columns, the students' name column does not align correctly. This does not occur with Chrome and Firefox.

If you are a Mac user, we recommended having both Firefox and Safari installed on your computer.

When using Moodle, we cannot guarantee that all course features will function in any other browser than what is listed.

General browser settings needed for Moodle:

  • Enable Cookies
  • Enable Javascript
  • Do not block pop-up windows

Internet Explorer comes standard on a PC, while Safari comes standard on a Mac.

You can download Chrome at:

For Firefox, visit the appropriate download link below to initiate the install:

Why doesn't Windows 10 allow "drag and drop"?

Moodle’s Drag and Drop feature does not work with Windows 10. Although the message about drag and drop appears at the top of the screen and in upload boxes, it is not possible to drag and drop items either onto the course page or in other areas. A red X appears when trying to drag and drop them.

Please use the File option instead by clicking the Add an Activity or Resource button.

How do I get a Moodle course site?

New courses are automatically created a few weeks before their start date.

If you do not see your course listed, please contact Cheryl Robbins at: cheryl_robbins@redlands.edu

How do I log into Moodle?

Faculty can access Moodle through the myRedlands portal or directly at http://learn.redlands.edu. When accessing the myRedlands portal, you will use your full Redlands email address and password to log in.

If you access Moodle directly at http://learn.redlands.edu, click the maroon Log In button at the top of the screen. If you are prompted for a password, log in with your University of Redlands username (for example: firstname_lastname) and password.

If you have trouble logging on, send an email to MoodleSupport@redlands.edu.

Why can't students see my course when it's first created?

There are two possible reasons. Courses are hidden from student-view by default. This means that only you, as the instructor, can see the course. The enrolled students will not have access until you make the course visible. To check your Course Visibility settings:

  1. In your course, click the Gear icon (upper right).
  2. Click Edit Settings.
  3. In the General section, change the Course Visibility to Show.
  4. Click the Save and Display button at the bottom of the screen.

The other reason why a student can't see your course is because they are not enrolled. To check that the student is enrolled in Moodle:

  1. In your course, go to the Participants tab (left hand navigation menu).
  2. If the student does not appear, check your roster in Student Planning
  3. If they appear in Student Planning, but not in Moodle, contact Laura Valle in the Registrar's Office at ext. 8335. If the student does not appear in either location, the student did not complete the enrollment process and needs to enroll through the Registrar's Office.

How do I see what students see?

  1. Click on your Name in the upper-right and click Switch role to…
  2. Click Student.
  3. The course will change to the view that the student sees.

To switch back to the Teacher view:

  1. Click on your Name in the upper-right and click Return to My Normal Role

Can students self-enroll in my course?

No, the University does not support self-enrollment into Moodle course sites. Students are automatically added to a Moodle course site based on their enrollment in Colleague. If a student is enrolled but not showing up as a Participant in Moodle, please direct the student to Laura Valle (ext. 8335) in the Registrar's Office.

How do I combine multiple sections of one course?

Faculty who teach two or more sections of the same course can manually combine students into one course. This process allows faculty to construct one course site with students from more than one section viewing the content.

Below are the three key steps for combining more than one section of a course:

  1. Decide which course will be the primary site.
  2. Enroll all students from the secondary course section into the primary site.
  • From inside your primary course, click Participants.
  • Click the Enroll Users button (right hand of the screen).
  • Type the last name of the student you want to enroll in the Search box and press the Enter key.
  • Locate the name from the list of results.
  • Verify that the role for this user is set to Student (from the Assign Roles drop-down list).
  • Click the Enroll button located to the right of the student's name.
  • Click the Finish enrolling users button. The selected student will now be enrolled in your course.
  1. On the secondary course, click the Edit Settings link.
  • Look for the Visible option and make sure it is set to Hide.
  • Click the Save and Display Changes button at the bottom of the screen.

How can I modify my profile or add my picture to it?

After logging into Moodle, click your name in the upper right corner.

  1. Click the Edit profile link and make any modifications necessary in the available fields.
  2. Scroll to the User picture section and expand the section by clicking on the section link.
  3. You can either drag and drop your picture file into the box with the dotted lines, or you can click the Add... button to open the File picker and navigate to where your picture is saved.
  4. The image file you choose should be small in size. The format should be either a .jpg or .png file. When you are finished adding your profile, scroll down to the bottom and click the Update profile button.
  5. Refresh your browser to view your profile picture.

Note: When choosing an image for your profile, a small, head-shot image is best. Moodle will automatically crop the image to a 100x100 pixel square based on the center of the image.

How often are courses deleted from Moodle?

Our practice has been to delete courses periodically, at least twice per year, from our learning management system (LMS) – Moodle. Before courses are deleted, faculty members typically receive an e-mail with the date of deletion and instructions on how to backup their courses. In past years, some faculty have missed the notifications due to not checking their Redlands e-mail (either because they were not actively teaching or were on sabbatical). We recommend periodically backing up any courses you wish to save. Instructions can be found to the left of this FAQ.

Note: Moodle will be offline for a scheduled upgrade to version 3.5 January 2, 2019.


How do I restore a missing Course overview list?

Your Course overview list may simply be docked. Click here to learn more.

If your Course overview list is not docked, it may have been accidently deleted. To restore it do the following:

  1. Go into Moodle.
  2. Click the Customize this page button (right-hand side of the screen).
  3. From the Add a block drop down list (left-hand side of the screen), choose Course overview.
  4. The Course overview (with the person’s courses) is now listed on the left. Click the Move icon within this block (it appears as an Up/Down arrow).
  5. Click into the outlined empty rectangle box in the middle of the page. This adds back the Course overview listing to where it first appeared.

Can I rearrange courses or add images to courses on my Dashboard?

The new Dashboard automatically moves courses into three tabs: In Progress, Future, and Past. This is controlled by the course beginning and end dates. To make a course appear in a different tab:

  1. Click on the course
  2. Click Edit Settings
  3. Change the start and end dates

If you want your course to include an image in the Dashboard:

  1. Click on the course
  2. Click Edit Settings
  3. Go to Course Summary Files and upload a horizontal photo

How do I submit my final grades?

You can submit Final Grades to the Registrar through Student Planning. Go to https://selfservice.redlands.edu and enter your username (do not include @redlands.edu). Under Daily Work, click the Faculty tab. You will now see links to view your class rosters and submit final grades. You can also submit Johnston Evaluations from the left-hand navigation. To submit Final Grades, click on the course section and choose the Grading tab. Then select Final Grade. For questions about submitting grades, please contact the Registrar at registrar@redlands.edu or call Joselyn Gaytan at (909) 748-8332.