Student Conduct and Complaints

The University of Redlands cultivates a campus environment that is respectful of individual dignity, community inclusiveness, and service to others. In service to this commitment, we have established policies, procedures, and support mechanisms that campus community members may access when they face conduct issues or need to express or file a complaint.

The documents referenced on this page provide the text of codes and policies relating to student and non-student conduct at University of Redlands.

Conduct and Student Policies at The University of Redlands

The links below provide access to codes and policies relating to student and non-student conduct at the University of Redlands.

	College of Arts and Sciences	School of Business & Society	School of Education	School of Continuing Studies	Graduate School of Theology
Codes of Conduct	Code of Community Standards	Code of Student Conduct			Code of Student Conduct, and The GST Code of Professional Ethics for Students Preparing for Pastoral Ministry
Academic Honesty Policy	Please see the relevant section of the University Catalog
Academic Standards
Notice of Non-Discrimination
Policy Prohibiting Discrimination, Harassment, Sexual Misconduct and Retaliation	Title IX Office
FERPA Policy	Office of the Registrar
Campus Safety Guide and Annual Crime and Fire Safety Report	Public Safety Office
Student Protest Policy	Public Safety Office

Federal Legislation Relating to Campus Life

Federal Educational Rights and Privacy Act (FERPA)

Americans With Disabilities Act (1990)

Rehabilitation Act of 1973 (Section 504)

The Rehabilitation Act of 1973 and the ADA Connection
The Rehabilitation Act of 1973 was amended in 1992 to make it consistent with the Americans With Disabilities Act of 1990.

The Higher Education Opportunity Act
Reauthorized in 2008, this mandates information about university policies and services.

Title IX of Educational Act of 1972: Letter from U.S. Department of Education, April 4, 2011: Title IX mandates equality in respect to university programs and facilities, including athletic facilities, for males and females. See also: Amendments of 1972.

Jeanne Clery Act of 1998 regarding security on campus

Student Complaint Policies and Procedures

University of Redlands is committed to excellence in the academic and support services we provide to our students. To properly address issues and continuously improve, the university encourages students having concerns with their educational experiences or the quality of services they receive to share them with those in positions to help.

The procedures outlined below are intended to provide structure for resolving these concerns. While these procedures do not provide an avenue for anonymous reports, the University reinforces its commitment to confidentiality: This information will only be shared with those in a position to help resolve the complaint or those responsible for tracking the progress of the resolution.

Most concerns should be handled directly through the department in which the issue originates.

	College of Arts and Science	School of Business & Society	School of Education	School of Continuing Studies	Graduate School of Theology
Concerns regarding a course, faculty member, or issue directly related to instruction	Students should raise issues with individual(s) directly associated with their concerns. If no satisfactory resolution results, or power differences are too significant to address issues directly, concerns are elevated to the Department Chair, then to Associate Dean, then to Dean.
Concerns regarding disputed grades	Redlands Catalog: A disputed grade given by a University of Redlands instructor may be appealed to the Academic Review Board (ARB) for mediation and resolution. Decisions of the Board in such cases are final and are not subject to further appeal.
Appeals to academic dishonesty sanctions	Please see the relevant section of the University Catalog
Reinstatement from academic disqualification	Please see the relevant section of the University Catalog		Students must re-apply for admission to the program	School of Continuing Studies	Please see the relevant section of the University Catalog
Students wishing to adjust or be exempt from academic policies or procedures	Office of the Registrar, Academic Review Board Petition				Registrar’s Office, Graduate School of Theology Forms
Appeals by students who have failed to comply with University deadlines in cases where exceptional circumstances made compliance impossible	Please see the relevant section of the University Catalog.	School of Business & Society, Office of the Dean	School of Education, Office of Student Success	School of Continuing Studies	Please see the relevant section of the University Catalog
Requests to review exceptions to satisfactory academic progress to determine financial aid eligibility	Please see the relevant section of the University Catalog.	School of Business & Society, Office of the Dean	School of Education, Office of Student Success	School of Continuing Studies: Student Resources, or Office of the Director	Please see the relevant section of the University Catalog
Inquiries concerning academic discrimination and reports of academic-based complaints on the basis of race, color, national origin, sex, religion, age, disabilities and other legally-protected characteristics	College of Arts and Sciences, Office of the Dean	School of Business & Society, Office of the Dean	School of Education, Office of Student Success	School of Continuing Studies: Student Resources, or Office of the Director	Graduate School of Theology, Office of the Dean
Students placed on financial aid suspension wishing to appeal	Please see the relevant section of the University Catalog.			School of Continuing Studies: Student Resources, or Office of the Director	Please see the relevant section of the University Catalog
Hazing or organizations misconduct	Office of Student Conduct		Office of Student Success	Office of Student Conduct
Students wishing to appeal an admissions decision	Students seeking to appeal an admission decision can write to the Faculty Admissions Review Committee through the Office of Admissions.	Students can appeal their decisions to the Admissions Review Committee, and should initiate this process by contacting their Undergraduate Counselor or Graduate Counselor.	Students can appeal their decisions to the School of Education Dean, and should initiate this process by contacting their Undergraduate Counselor or Graduate Counselor.	School of Continuing Studies: Student Resources, or Office of the Director	Graduate School of Theology, Office of the Dean
Student concerns with a staff member or a non-academic policy or procedure	University Dean of Student Affairs	School of Business, Office of the Dean	School of Education, Office of Student Success	School of Continuing Studies: Student Resources, or Office of the Director	Graduate School of Theology, Office of the Dean
Students wishing to appeal their financial aid decisions	A student may appeal University of Redlands’ financial aid decisions in writing to Student Financial Services.
Student concerns about other issues related to student life	Community Standard Incident Report	School of Business & Society, Office of the Dean	School of Education, Office of Student Success	School of Continuing Studies: Student Resources, or Office of the Director	Graduate School of Theology, Office of the Dean, or Office of the Co-Chaplains
Students having concerns or grievances about another student	Community Standard Incident Report	School of Business & Society, Office of the Dean	School of Education, Office of Student Success	School of Continuing Studies: Student Resources, or Office of the Director	Graduate School of Theology, Office of the Dean
Complaints regarding the American with Disabilities Act or Sections 504 and 508 of the Rehabilitation Acts	Academic Success and Disability Services
Complaints or grievances arising from, or made in connection with, a student’s employment by the University as undergraduates or work study students	Contact the Office of Student Employment
Complaints or grievances arising from, or made in connection with, a student’s employment by the University as a graduate assistant	Contact Human Resources
Title IX complaints regarding incidents of sex discrimination, sexual harassment and other forms of sexual misconduct	Title IX Complaints
Complaint regarding the University’s handling of a Title IX complaint or response	If your concern is about the Title IX Coordinator, you can go to the University President. You may at any time contact The Office of Civil Rights in San Francisco: San Francisco Office U.S. Department of Education 50 Beale Street, Suite 7200 San Francisco, CA 94105-1813 Telephone: (415) 486-5555; OCR.SanFrancisco@ed.gov
Reports of crime to the Public Safety Office	Community Report Form
Complaints regarding employment discrimination and employment-based complaints based on the basis of race, color, national origin, sex, religion, age, disabilities and other legally-protected characteristics	Contact Human Resources
Complaints regarding alleged fraud, abuse, waste of University resources, or violation of any law or regulation by the University in connection with its official business functions.	Ethicspoint
Substantive problems with an institution’s ability to meet WASC accreditation criteria	Western Association of Schools and Colleges
Complaints regarding the Family Education Rights and Privacy Act (FERPA)	A parent or eligible student may file a written complaint with the Student Privacy Policy Office regarding an alleged violation under of FERPA.

Providing Notice to Students

The Institution shall provide the following disclosure notice in all written and Internet-based documentation in which the Institution's student complaint processes are described, including the student catalog, student handbook, and the Institution's Internet Web site:

"An individual may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at (address), Sacramento, CA (Zip Code), (Internet Website address), (telephone and fax numbers)."

The Institution shall ensure that the required notice contains the most recent and accurate contact information as provided by the Bureau.

Accreditation

The Western Association of Schools and Colleges (WASC) Senior College and University Commission (WSCUC) requires that each affiliated institution have in place student grievance and public complaint policies and procedures that are reasonable, fairly administered, and well publicized. A record of all written complaints received by the institution must be maintained and made available for review by WSCUC upon request. The complainant should demonstrate that a serious effort has been made to pursue all review procedures provided by the institution.