University of Redlands

Fall Update from the Executive Director

Information Technology Services has had a very busy summer after recently finishing a number of major projects, including the network infrastructure upgrade. Department staff completed additional configuration and deployment tasks, including implementation of new network monitoring and security tools, a backup internet connection to the campus to help mitigate occasional service failures, and improvements to our Regional Campus’ network connectivity and bandwidth.

We were also honored and excited to have been the recipient of one of the first University Innovation Grants. Our grant proposal was for funds and space to create a specialized lab for video production. This space on the ground floor of the Armacost Library will include cameras, lights, editing workstations and other production tools, as well as instruction and technical support from professional staff and student workers. Video equipment will be available for checkout after students complete a short course in proper care and operation.  We anticipate completing the purchase and setup of all equipment as well as the production space during the fall term, and plan to begin offering workshops in the spring.

All computer labs and Technology Enabled Classrooms (TECs) have been upgraded to the Windows 10 operating system, as well as Microsoft Office 2013.  Please view the video tutorials on the new features available in Office 2013 and Windows 10 on Training playlists have been set up here.

Faculty and staff computers scheduled to be refreshed will be delivered with Windows 10 and Office 2013 installed. These machines will begin to arrive in October and all refreshments will be completed by the end of the year. 

The Intelligent Learning Platform has been implemented. Instructors will no longer have to manually enroll or remove students from their Moodle courses, or request that courses be created on Moodle. The ILP is accessible through MyRedlands and facilitates integration between Moodle and Colleague, our Enterprise Resource Planning application.  

The Collaborative Learning Spaces (CLSs) in the Jones Computer Center have all been upgraded with multiple computers, so students can work in connected groups more easily. All of the Jones Center lab computers will eventually be replaced with small format machines. You’ll notice much more table space and better sight lines in the labs as a result.

Extended open lab hours are being offered at the Center for Digital Learning (Armacost 116), where faculty, staff, and administrators can walk-in with technical issues and receive training and support.  Please click here to review open lab hours and the ACITS workshops schedule.

The University’s event management application, Resource25, has been upgraded to a cloud-based solution called 25Live. This upgrade created the opportunity to integrate 25Live with URConnect.  Event requests originating in URConnect will be automatically update in 25Live as well.

There are several new faces in ITS:

  • Richard Heffern is our new Manager of Computing and Digital Learning and is working in the Jones Computer Center. Ric filled our open position in March, 2016.
  • Luis Garcia is our Manager of Audio Visual Services. Luis replaces Glen Campbell, who retired in July.
  • Cheyne Murray will begin his position as Manager of Instructional Technology on September 19th. Cheyne replaces Catherine Walker, who retired last spring.
  • Kevin Kropp joined us as Enterprise Data Analyst on September 1st. Kevin will oversee all data management and analysis for ITS.
  • Linda Kuestner has filled our open Sr. Programmer Analyst position and is responsible for technical support of our Enterprise Resource Planning system, Ellucian Colleague.

Please check out the new Information Technology Services web site at

You’ll find information, policies and procedures, a staff directory and all the contacts that you need for technical support. If you have any questions about the site or about items in this update, please email: