University of Redlands

Human Capital

Advance Operational Excellence

Improve the operational efficiency and transparency of the University of Redlands Information Technology.

Plan Focus

  • Nurture a university-wide Information Technology community that delivers services and solutions in partnership, as a single team, regardless of organizational lines.
  • A collaborative Information Technology community that crosses the organizational boundaries, and has a diverse set of viewpoints, will provide consistently timely and effective support to faculty, students, and staff, in order to improve their productivity and retention.
  • Create a diverse and inclusive community of IT professionals who are trusted and strategic partners with the campus, alumni, and the public.
  • Establish structure and processes to make informed decisions for the common good of the University and to vet and adopt a technical strategy that is affordable, secure, sustainable and aligned with University goals and supported.

Goals and Objectives

Goal #1: Hire, develop and retain the most talented individuals available. 


  • Collaborate with HR to refine job descriptions and recruiting tools. 
  • Continue to promote diversity and inclusion in ITS staff. 
  • Allocate sufficient budget resources for training and professional development. 
  • Promote a healthy life/work balance and educational opportunities as job perks. 
  • Continually re-evaluate job skills necessary to support our service offerings. 

Goal #2: Engage with Internal, Leading Institutions and Organizations to Foster Partnerships and Collaboration  


  • Encourage a culture of engagement with all campus constituencies by learning about enterprise business processes and seeking ways to align process and technology. 
  • Leverage partnerships with MOR, Educause, Comp-TIA, EAB IT Forum and SoCal Higher Ed CIO Alliance to increase technological and business gains for the university.   
  • Utilize the higher education analytics available through EDUCAUSE, and advance the relationship with this organization. 
  • Promote recognition of ITS as a strategic partner by our clients. 
  • Increase dialogue and seek new opportunities with leading higher education, hardware, and software vendors. 
  • Create incentives for ITS staff to participate in University life. 
  • Committees (Retention, Title IX, DSAG, etc.) 
  • Organizations (URSAA, Town and Gown, Student Organizations) 
  • Support for other departments (Athletics, Spatial Studies, Admissions, OCPD, Library) 
  • Events (Multi-Cultural Festival, ITS Summit, Feast of Lights) 
  • Attend regional and national conferences of vendors like Microsoft, Cisco, Ellucian, Softdocs and ModoLabs to stay current with emerging technologies and to establish professional networks. 

Goal #3: Promote Collaboration between ITS units and teams.  


  • Create task and project teams that include staff from multiple units. 
  • Use meetings of ITS leadership team to identify areas of synergy. 
  • Meet as a department with sufficient frequency to inform the entire team of current projects and opportunities. 

Goal #4: Create a unified governance framework for enterprise information. 


  • Work with the President’s cabinet to create an IT governance structure that will provide prioritization and oversight of all information technology initiatives: 
  • ITS projects and policies. 
  • Website content and functionality. 
  • Mobile app content and functionality. 
  • Learning management system content and functionality. 
  • HRIS content and functionality.