Advance Operational Excellence
Improve the operational efficiency and transparency of the University of Redlands Information Technology.
- Nurture a university-wide Information Technology community that delivers services and solutions in partnership, as a single team, regardless of organizational lines.
- A collaborative Information Technology community that crosses the organizational boundaries, and has a diverse set of viewpoints, will provide consistently timely and effective support to faculty, students, and staff, in order to improve their productivity and retention.
- Create a diverse and inclusive community of IT professionals who are trusted and strategic partners with the campus, alumni, and the public.
- Establish structure and processes to make informed decisions for the common good of the University and to vet and adopt a technical strategy that is affordable, secure, sustainable and aligned with University goals and supported.
Goals and Objectives
Goal #1: Hire, develop and retain the most talented individuals available.
- Collaborate with HR to refine job descriptions and recruiting tools.
- Continue to promote diversity and inclusion in ITS staff.
- Allocate sufficient budget resources for training and professional development.
- Promote a healthy life/work balance and educational opportunities as job perks.
- Continually re-evaluate job skills necessary to support our service offerings.
Goal #2: Engage with Internal, Leading Institutions and Organizations to Foster Partnerships and Collaboration
- Encourage a culture of engagement with all campus constituencies by learning about enterprise business processes and seeking ways to align process and technology.
- Leverage partnerships with MOR, Educause, Comp-TIA, EAB IT Forum and SoCal Higher Ed CIO Alliance to increase technological and business gains for the university.
- Utilize the higher education analytics available through EDUCAUSE, and advance the relationship with this organization.
- Promote recognition of ITS as a strategic partner by our clients.
- Increase dialogue and seek new opportunities with leading higher education, hardware, and software vendors.
- Create incentives for ITS staff to participate in University life.
- Committees (Retention, Title IX, DSAG, etc.)
- Organizations (URSAA, Town and Gown, Student Organizations)
- Support for other departments (Athletics, Spatial Studies, Admissions, OCPD, Library)
- Events (Multi-Cultural Festival, ITS Summit, Feast of Lights)
- Attend regional and national conferences of vendors like Microsoft, Cisco, Ellucian, Softdocs and ModoLabs to stay current with emerging technologies and to establish professional networks.
Goal #3: Promote Collaboration between ITS units and teams.
- Create task and project teams that include staff from multiple units.
- Use meetings of ITS leadership team to identify areas of synergy.
- Meet as a department with sufficient frequency to inform the entire team of current projects and opportunities.
Goal #4: Create a unified governance framework for enterprise information.
- Work with the President’s cabinet to create an IT governance structure that will provide prioritization and oversight of all information technology initiatives:
- ITS projects and policies.
- Website content and functionality.
- Mobile app content and functionality.
- Learning management system content and functionality.
- HRIS content and functionality.