Additional Support Documentation is available at Moodle 3.5
If you have any questions, please contact the ACITS Moodle team: firstname.lastname@example.org
In our current computing environment, where many of the services we access are Web-based, you may find it useful to have more than one Web browser installed on your computer.
If you are a PC user, we recommended both Google Chrome and Firefox. The Moodle Gradebook has issues with Internet Explorer. With many students and grade columns, the students' name column does not align correctly. This does not occur with Chrome and Firefox.
If you are a Mac user, we recommended having both Firefox and Safari installed on your computer.
When using Moodle, we cannot guarantee that all course features will function in any other browser than what is listed.
General browser settings needed for Moodle:
Internet Explorer comes standard on a PC, while Safari comes standard on a Mac.
You can download Chrome at:
For Firefox, visit the appropriate download link below to initiate the install:
HTML5 Extension for Windows Media Player Firefox Plug-in
(Install if Firefox is unable to play web videos.)
Moodle’s Drag and Drop feature does not work with Windows 10. Although the message about drag and drop appears at the top of the screen and in upload boxes, it is not possible to drag and drop items either onto the course page or in other areas. A red X appears when trying to drag and drop them.
Please use the File option instead by clicking the Add an Activity or Resource button.
New courses are automatically created a few weeks before their start date.
If you do not see your course listed, please contact Cheryl Robbins at: email@example.com
Faculty can access Moodle through the myRedlands portal or directly at http://learn.redlands.edu. When accessing the myRedlands portal, you will use your full Redlands email address and password to log in.
If you access Moodle directly at http://learn.redlands.edu, click the maroon Log In button at the top of the screen. If you are prompted for a password, log in with your University of Redlands username (for example: firstname_lastname) and password.
If you have trouble logging on, send an email to MoodleSupport@redlands.edu.
There are two possible reasons. Courses are hidden from student-view by default. This means that only you, as the instructor, can see the course. The enrolled students will not have access until you make the course visible. To check your Course Visibility settings:
The other reason why a student can't see your course is because they are not enrolled. To check that the student is enrolled in Moodle:
To switch back to the Teacher view:
No, the University does not support self-enrollment into Moodle course sites. Students are automatically added to a Moodle course site based on their enrollment in Colleague. If a student is enrolled but not showing up as a Participant in Moodle, please direct the student to Laura Valle (ext. 8335) in the Registrar's Office.
Faculty who teach two or more sections of the same course can manually combine students into one course. This process allows faculty to construct one course site with students from more than one section viewing the content.
Below are the three key steps for combining more than one section of a course:
After logging into Moodle, click your name in the upper right corner.
Note: When choosing an image for your profile, a small, head-shot image is best. Moodle will automatically crop the image to a 100x100 pixel square based on the center of the image.
Our practice has been to delete courses periodically, at least twice per year, from our learning management system (LMS) – Moodle. Before courses are deleted, faculty members typically receive an e-mail with the date of deletion and instructions on how to backup their courses. In past years, some faculty have missed the notifications due to not checking their Redlands e-mail (either because they were not actively teaching or were on sabbatical). We recommend periodically backing up any courses you wish to save. Instructions can be found to the left of this FAQ.
Note: Moodle will be offline for a scheduled upgrade to version 3.5 January 2, 2019.
Your Course overview list may simply be docked. Click here to learn more.
If your Course overview list is not docked, it may have been accidently deleted. To restore it do the following:
The new Dashboard automatically moves courses into three tabs: In Progress, Future, and Past. This is controlled by the course beginning and end dates. To make a course appear in a different tab:
If you want your course to include an image in the Dashboard:
You can submit Final Grades to the Registrar through Student Planning. Go to https://selfservice.redlands.edu and enter your username (do not include @redlands.edu). Under Daily Work, click the Faculty tab. You will now see links to view your class rosters and submit final grades. You can also submit Johnston Evaluations from the left-hand navigation. To submit Final Grades, click on the course section and choose the Grading tab. Then select Final Grade. For questions about submitting grades, please contact the Registrar at firstname.lastname@example.org or call Joselyn Gaytan at (909) 748-8332.