ITS Technology Support Services

Meet Our Team

Kimberly Perna

Director of Operations and User Services
P 909.748.8316
E kimberly_perna@redlands.edu

Enrique Castaneda

ResNet Manager
P 909.748.8310
P 909.748.8921
E enrique_castaneda@redlands.edu

Lamont Smith

Senior PC Specialist
P 909.748.8190
P 909.748.8922
E lamont_smith@redlands.edu

JorDon Smith

Lead Technical Support Specialist
P 909.748.8305
P 909.748.8922
E jordon_smith@redlands.edu

Jimmy Bradley

Senior PC Specialist
P 909.748.8322
P 909.748.8922
E jimmy_bradley@redlands.edu

Eric Chaffin

Tech Enabled Classroom Consultant
P 909.748.8459
P 909.748.8922
E eric_chaffin@redlands.edu

Location

ResNET: Armacost Library 173
Tech. Support Services: Willis ITS

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Contact

P: 909.748.8921
P: 909.748.8922

Hours

Monday through Friday
8 a.m. to 5 p.m.

Meet the TSS Willis Center Team

Technology Support Services, formerly known as the Help Desk or User Services, supports end-user computing and technology for the University. The new Technology Support Services name reflects ITS’ renewed focus on providing proactive technology support to all users in the University community.