FAQs

  1. How do I print to a kiosk?

    You can print to the kiosk directly through your laptop, or mobile device, attach your document via email and print, print directly from the cloud. Click here to review how to print using various options.

  2. Do I have to log on to a computer to print?

    No, you can send your print job directly via email, or through the cloud. Click here to review the various printing options.

  3. What devices can I print from?

    You can print from any device – PC, MAC, Mobile.

  4. How do I print via email?

    Attach your document to an email, and email it to print@wepanow.com. You will receive an email with a WEPA code. Use the WEPA code to print your document at any WEPA print station. Please note that the default setting for email to print is single-sided, black and white. Click here to watch a video on the email-to-print option. 

  5. How do I print in Color and/or Duplex via email?
    Attach your document, and in the first line of the body of the email type: Color Duplex (for color, duplex); Color (for single-sided, color); and Duplex (for black & white, duplex). Click here to watch a video, and review details on the various options when using the email-to-print option.

  6. Which kiosk printer can I print to?

    Being cloud-based, you can send your print job (from anywhere) and pick up your print job at any of the kiosk printers.

  7. Can I send a print job from off campus, and pick it up on a device at the campus?

    Yes, you can send a print job from your dorm, or your home, or anywhere around the world, and pick up your prints at any of the device at the main or any of the regional campuses.

  8. What happens to my Papercut account?

    All Papercut accounts have been cancelled, and each student has been provided with a WEPA account.

  9. How much printing credit do I get each year on my WEPA account?

    Each student receives a $10.00 credit on their WEPA account, each year.

  10. Does my yearly WEPA print credit get rolled over to the next year?

    No.

  11. What happens if I run out of my $10.00 initial printing credit?

    If students run out of their $10.00 initial printing credit, they may request additional print credits to complete class assignments. The additional print credits are for completing required assignments, and can be requested at the Jones Computer Center. The additional print credits will be offered in $3.00 increments. Click here to request additional credits.

    Students may also purchase additional printing credits by using a credit card, Venmo, or Paypal. Click here to review details. 

  12. If I graduate what happens to the credit I purchased?

    Additional purchased credit remains on the students account and can be used at any WEPA printing location. Students wishing to refund or to transfer their funds to their personal e-mail can contact WEPA helpdesk by clicking here.

    Please note that students @redlands.edu accounts are removed 6 months after graduation.

  13. How can I request a refund for a bad print?

    Students can request a refund through WEPA with in 3 business days of the incident. Click here to review WEPA's refund policy and submit a request.

  14. Can I print at other campuses?

    Yes, you can print at any location that offers WEPA printers.

  15. Can parents and guests print to the kiosk printers?

    Yes, anyone can print to the WEPA printers by emailing their print jobs.

Support

  • Jones Computer Lab team is available to assist students with any kiosk printing issues.
  • Students may also direct any questions or issues to Technology Support Services at (909) 748-8922 email: tech_support@redlands.edu.  
  • WEPA provides technical support for any issues with their WEPA accounts and printing. Please click here to go to the WEPA customer support site. WEPA Technical support operational hours are Monday through Friday, 6am-6pm CST at 1-800-675-7639, Email: help@wepanow.com and Chat at: http://support.wepanow.com/