Where can I get help using Moodle?

For 24/7 self-help, visit http://sites.redlands.edu/its/about-us/acits/instructional-technology2/moodle/

You can send an email to: moodlesupport@redlands.edu

Staff contacts:

Matt Waters - (909) 748-8699

Cheryl Robbins - (909) 748-8319

Gary Johnson - (909) 748-8025

Cheyne Murray - (909) 748-8321

Which browser is best for the use with Moodle?

In our current computing environment, where many of the services we access are Web-based, you may find it useful to have more than one Web browser installed on your computer.

If you are a PC user, it is recommended that you have both Internet Explorer (version 10 or higher - earlier versions are not recommended) and Firefox installed on your computer.

For those using the Moodle gradebook, Firefox works best. With Internet Explorer, when scrolling across the gradebook with many students and grade columns, the students' name column does not align correctly. This does not occur with Firefox.

If you are a Mac user, it is recommended to have both Firefox and Safari installed on your computer.

When using Moodle, we cannot guarantee that all course features will function in any other browser than what is listed.

General browser settings needed for Moodle:

 

  • Enable Cookies
  • Enable Javascript
  • Do not block pop-up windows

Internet Explorer comes standard on a PC, while Safari comes standard on a Mac. For Firefox, visit the appropriate download link below to initiate the install:

Why doesn't Windows 10 allow "drag and drop"?

Moodle’s Drag and Drop feature does not work with Windows 10 and the Microsoft Edge browser. Although the message about drag and drop appears at the top of the screen and in upload boxes, it is not possible to drag and drop items either onto the course page or in other areas. A red X appears when trying to drag and drop them.

Please use the File option, instead, from the Add an Activity or resource menu.


How do I get a Moodle course site?

New courses are automatically created a few weeks before their start date. If you do not see your course listed, please contact Cheryl Robbins at: cheryl_robbins@redlands.edu

How do I log into Moodle?

Faculty can access Moodle through the myRedlands portal or directly at http://learn.redlands.edu. When accessing the myRedlands portal, you will use your full Redlands email address and password to log in. If you access Moodle directly at learn.redlands.edu, log in with your University of Redlands username (for example: firstname_lastname) and password.

If you have trouble logging on, send an email to moodlesupport@redlands.edu.

Can students see my course when it is first created?

Courses created prior to a semester starting are hidden by default. This means that only you, as the faculty member, can see the course.

The enrolled students will not have access until you make the course visible. Here's how:
  1. From inside your course, scroll down to see the Administration block.
  2. If necessary, click the drop down arrow to expand the Course administration menu.
  3. Click the Edit settings link.
  4. In the General section, look for the Visible option. Set it to Show, so that students can see the course. If set to Hide, the students cannot see the course.
  5. Click the Save changes button at the bottom of the screen.

How do students access my course?

Students can access Moodle through the myRedlands portal or directly at http://learn.redlands.edu. When accessing the myRedlands portal, students will use their full Redlands email address and password to log in. If students access Moodle directly (http://learn.redlands.edu), they will log in with their University of Redlands username (for example: firstname_lastname) and password.

The semester is starting and my students say they can’t see my course. What’s wrong?

If students state that they cannot view your course, there are two things to check:

Is the course available?

To verify that your course is available for students to see:

  1. From the Administration block (inside your course), click the drop down arrow to expand the Course administration menu.
  2. Click the Edit settings link.
  3. In the General section, look for the Visable option and make sure it is set to Show.
  4. Click the Save changes button at the bottom of the screen.
Is the student enrolled?

If the course is available, enrolled students will see the course name listed in the center of the Moodle My home page. However, if the student is not enrolled in the course they will not see your course listed. You can check your course enrollment from the Administration block > Course administration > Users > Enrolled users.

 

How do I see what students see?

You can change your role in a Moodle course from Teacher to Student. This enables you to see the course the way your students see it.


To do this:

  1. Go to your Administration block, and click Switch role to…
  2. Click Student.
  3. The course will change to the view that the student sees.
  4. To switch back to the Teacher view, click the Return to my normal role, located in the Administration block.

What happened to the old Moodle site?

The old Moodle site (moodle.redlands.edu) was permanently taken offline on Thursday, June 30th​ 2016.​​

 

Can students self-enroll in my course?

No, the University does not support self-enrollment into Moodle course sites. Students are automatically added to a Moodle course site based on their enrollment in that class.

 

How do I combine multiple sections of one course?

Faculty who teach two or more sections of the same course can manually combine students into one course. This process allows faculty to construct one course site with students from more than one section viewing the content.

Below are the three key steps for combining more than one section of a course:

1. Decide which course will be the primary site.

2. Enroll all students from the secondary course section into the primary site:

  • From inside your course, scroll down to see the Administration block.
  • If necessary, click the drop-down arrow to expand the Course administration menu.
  • Click the drop-down arrow to expand the Users menu.
  • Click the Enrolled users link.
  • Click the Enroll users button (right hand of the screen).
  • Type the last name of the student you want to enroll in the Search box and press the Enter key.
  • Locate the name from the list of results.
  • Verify that the role for this user is set to Student (from the Assign Roles drop-down list).
  • Click the Enroll button located to the right of the student's name.
  • Click the Finish enrolling users button. The selected student will now be enrolled in your course.

3. Hide the secondary course from the students' view:

  • From the Administration block (inside your course), click the drop-down arrow to expand the Course administration menu.
  • Click the Edit settings link.
  • In the General section, look for the Visible option and make sure it is set to Hide.
  • Click the Save changes button at the bottom of the screen.

How can I modify my profile or add my picture to it?

 

  1. After logging into Moodle, click your name in the upper right corner.
  2. Click the Edit profile link and make any modifications necessary in the available fields.
  3. Scroll to the User picture section and expand the section by clicking on the section link.
  4. You can either drag and drop your picture file into the box with the dotted lines, or you can click the Add... button to open the File picker and navigate to where your picture is saved.
  5. The image file you choose should be small in size. The format should be either a .jpg or .png file. When you are finished adding your profile, scroll down to the bottom and click the Update profile button.
  6. Refresh your browser to view your profile picture.

Note: When choosing an image for your profile, a small, head-shot image is best. Moodle will automatically crop the image to a 100x100 pixel square based on the center of the image.



School of Business Course Deletion Schedule

Moodle – Course Deletion Schedule
School of Business - University of Redlands
(Note: Does not apply to College of Arts and Sciences or School of Education)

Overview:
Our practice has been to delete courses periodically, at least twice per year, from our learning management system – Moodle.  Before courses were deleted, faculty members were notified by the School of Business, via an e-mail message.  Faculty members were told the date that their course(s) would be removed, and were provided with a link to the Moodle back-up instructions.  It has been the case that some faculty members, who may not check their Redlands e-mail when they are not presently teaching, missed the removal notice. 

Note: MOODLE.REDLANDS.EDU GOES OFF LINE JUNE 30, 2016.

All access to past courses on this server ceases on this date.

New Course Deletion Schedule:
Course deletions will now occur just once per academic year, during the first week of September. 

In September 2016, for learn.redlands.edu, only the courses that started during the month of August will be deleted (there are no prior courses on the server).  All of the courses with start dates that fall between September 2015 through August 2016 will remain on the system for another year.  The pattern/process continues in the subsequent years.

The new deletion schedule/process is detailed in the table below.

 

September
2015

September
2016

September
2017

September
2018

Courses
to be Deleted

Delete all courses with start dates of September 2013 through August 2014

Delete all courses that started during the month of August 2015 (should be just one month of courses on this server)

Delete all courses with start dates of September 2015 through August 2016

Delete all courses with start dates of September 2016 through August 2017

Courses
to Stay

Leave on all classes with start dates of September 2014 through August 2015

Leave on all classes with start dates of September 2015 - through August 2016

Leave on all classes with start dates of September 2016 through August 2017

Leave on all classes with start dates of September 2017
through August 2018

Questions regarding this deletion schedule should be directed to either Karen Kraker, karen_kraker@redlands.edu, (909) 748-8769 or Shariq Ahmed, shariq_ahmed@redlands.edu, (909) 748-8352.
[top]

How to access the School of Business Public Folder

 

  • Accessing SB Syllabi from the Public Folder (4:23 video)

    To locate Model Syllabi in Public Folders, please do the following:
  • In WebMail (log in with your full email address and password at: mail.redlands.edu)
  • Right click on Favorites
  • Left click on add public folder
  • From the add public folder dialog box, scroll down to School of Business
  • Click the triangle next to School of Business
  • Click the triangle next to Course Syllabi

    To add the GR (Courses 500-699) folder or the UG (Courses 100-499) folder, click once on that folder name and then click the add button. You can only add one folder at a time and you can’t add the top School of Business folder (you must drill down).

    Once you have added either the UG or the GR folder to your favorites, you can access all of the mail messages in that folder to find the syllabus you are looking for (via the subject line). Open the mail message, save the attachment, edit and post into Moodle.

How do I restore a missing Course overview list?

Your Course overview list may simply be docked. Click here to learn more.

If your Course overview list is not docked, it may have been accidently deleted. To restore it do the following:

  1. Go into Moodle.
  2. Click the Customize this page button (right-hand side of the screen).
  3. From the Add a block drop down list (left-hand side of the screen), choose Course overview.
  4. The Course overview (with the person’s courses) is now listed on the left. Click the Move icon within this block (it appears as an Up/Down arrow).
  5. Click into the outlined empty rectangle box in the middle of the page. This adds back the Course overview listing to where it first appeared.

How do I rearrange the items on the Course overview list?

  1. Click the Customize this page button on the upper-right.
  2. Use the Move icon (the small cross to the left of the item) to drag the item up or down on the list.

 

How do I submit my final grades?

Click here to see the Moodle Online Grading Instructions pdf.