Frequently Asked Questions about 2Step Authentication

What should I do if I'm traveling in an area without mobile service? What do I do if I lose my device? I've just got a new device. How do I enroll it? How can I get Duo Mobile on my device? Can I use a landline as an authentication factor?
What should I do if I'm traveling in an area without mobile service?

Yes, you can still use the University of Redlands 2Step authentication system even in an area without mobile service. The following solutions may work for you.

Use a Token:  Tokens, which can be checked out from ITS prior to travel, can be used in place of the duo mobile application in situations where you do not have access to mobile internet service.  You may request a new token by filling out the form on the Request a Token page.

Use Duo Mobile Passcodes: You can use the Duo Mobile app to generate a passcode, even if your device is not connected to the Internet.

Get passcodes in advance: If you know you're going to be in a situaion where you have no internet access at all, you can get one-time passcodes ahead of time.

See the How To Videos page for more information.

What do I do if I lose my device?

If you lose your device it is critical to deauthorize it as soon as possible.  If you have enrolled a second device, log into the Device Managment Portal to remove (deauthorize) the lost device.

If you don't have a second device enrolled, contact Tech Support Services ASAP to report the device as lost.

Tech Support Services

Email: tech_support@redlands.edu 
Phone: (909) 748-8922

I've just got a new device. How do I enroll it?

You can enroll a new device yourself by logging into the Device Managment Portal.

How can I get Duo Mobile on my device?

Duo Mobile works on every device - including smartwatches. Use your Apple Watch to receive login requests on your wrist, and authenticate on your iPhone, iPad or Apple Watch. Duo Mobile for iOS also supports Touch ID, an additional layer of security to verify your identity.

Duo Mobile works with Apple iOS, Google Android, Palm, Windows Phone 7, Windows Mobile 8.1 and 10, and J2ME/Symbian. Download Duo Mobile for iPhone or Duo Mobile for Android - they both support Duo Push, passcodes and third-party TOTP accounts.

More information can be found on the Duo Mobile website.

Can I use a landline as an authentication factor?

While it is possible to register your land line as an authentication factor, ITS strongly recommends against it as your only factor. In this scenario,  you can only access your email or your files from where your landline is located.